Terms and Conditions for Omid Store

1. Introduction

Welcome to Omid Store! By accessing our website and making a purchase, you agree to comply with these terms and conditions. Omid Store provides online grocery shopping with delivery services in Eindhoven and surrounding areas.

2. General Conditions

We reserve the right to refuse service to anyone for any reason. Please note that these terms may be updated over time, and any changes will be reflected on this page. Continued use of our website after updates implies acceptance of the revised terms.

3. Eligibility

You must be at least 18 years of age to make a purchase. Delivery services are available only within specified areas around Eindhoven. By placing an order, you confirm that you meet these eligibility criteria.

4. Product Information

We aim to provide accurate product information, including descriptions, images, and prices. However, slight discrepancies may occur, and all products are subject to availability. Omid Store cannot guarantee that all items will always be in stock.

5. Pricing and Payment

Prices are listed in euros (€) and are subject to change without notice. All prices include applicable taxes. We accept various payment methods, including major credit and debit cards and digital payment options. Delivery fees may apply based on the size of your order and delivery location.

6. Order Processing and Confirmation

Once an order is placed, you will receive a confirmation email with the order details. Orders are processed promptly; however, they are subject to product availability. If an item is unavailable, we may cancel or modify your order, and you will be informed accordingly.

7. Delivery Policy

Omid Store provides delivery services within Eindhoven and nearby areas. Deliveries are available on Monday evening, Wednesday evening, and Saturdays. Orders placed by 2 PM on these days will be delivered the same evening or on next delivery cycle. Delivery fees apply and will be communicated at the time of purchase. Please ensure someone is available to receive the order, as Omid Store is not responsible for items left unattended.

8. Cancellation and Refund Policy

Customers may cancel orders within a specific time frame, as outlined at checkout, to avoid cancellation fees. Due to the perishable nature of grocery items, refunds or exchanges are limited and assessed case by case. Please contact our customer support team immediately if you experience an issue with a delivered item.